Darren Bagnall – Managing Director
Darren joined the insurance world 5 years ago after being a Business Development Manager in a different industry. Darren is also Managing Director of Flat Living magazine and brings with him 30 years of management experience to our business.
Richard Smeeton – Underwriter
Richard has been underwriting policies for block of flats since 2000. Richard really enjoys building new relationships as well as offering his long term customers a personalised and friendly approach, amazing service along with money saving solutions.
Sinead Campbell – Underwriter
Sinead had worked in the insurance sector for 7 years prior to joining Flat Living Insurance. Sinead’s past experiences include working in Sales, Renewal and Team Management. Sinead splits her time between New Business and Renewals, and likes to offer a point of support for any client she speaks to and will always offer a thorough approach to ensuring all my clients receive timely quotes and renewals with the best possible premium after having explored every possible avenue.
Jessica Thorpe – Renewal and New Business Underwriter
Jessica started in the business in 2018 and is now well into her new role as a Property Insurance Underwriter.
Jessica has also taken on the responsibility for the businesses marketing and promotions.
Sinead Straker – Client Relationship Manager
Sinead has been working at Flat Living Insurance since 2019 her role revolves around underwriting and account managing both new and renewal customers policies. Sinead makes sure her customers get the best cover and the best price every time.
Natasha Edwards – New Business Underwriter
Natasha is a new business Underwriter. Natasha speed with underwriting and administration – is astonishing, and she is always really helpful when someone calls in a panic and need a really quick turnaround.
Matthew Blair – Trainee Renewal Underwriter
Matthew has recently been promoted to a renewal customer Underwriter after completing his training with us he has now earned his stripes. Matthew has been with us since leaving university and although he is working in a different industry than he expected Matthew enjoys the investigations he needs to do to obtain the best price and cover for his customers.
Neil Grosvenor – Head of Underwriting & Product Development
Neil worked for AVIVA for 30 years prior to joining us at Flat Living Insurance. Neil’s role with the Company includes product development, Insurer relationships and training the team to ensure their underwriting knowledge is 100%. Over the years Neil has been involved with every situation relating to flats insurance numerous times and provides our team and business with a wealth of experience.
Tina Hough – Client Relationship Manager
Tina has worked for Flat Living Insurance for 18 years. All of our customers know Tina, and enjoy their regular chats as Tina calls each of our clients once a year to check they are happy with the products, price and experience with Flat Living Insurance. If you ever have a question, Tina will always know the answer.
Katrina Jones – Underwriting Manager & Head of Systems & Administration
Katrina has been with the company since it started 25 years ago. What Katrina doesn’t know about underwriting, how to look after her team and our clients…. you simply don’t need to know.
Katrina supports and manages the renewals team, who underwrite, produce and place cover for our customer base all day, everyday. Katrina always ensures her team are up to date and that our customers receive their renewal terms 30 days prior to their renewal date to ensure their flats insurance can be reviewed before it becomes due for payment. Katrina also ensure that alternative renewal quotes are signed off quickly.