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For questions, queries, assistance or quotations simply call:   0333 577 2044

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Flat Living Insurance

Insurance Policies for blocks of flats

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  • Policies and Services
    • Policies
      • Blocks of Flats Insurance
      • Directors & Officers Insurance
      • Lift Insurance and Inspection
      • Legal Expenses
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      • Out of Hours Assistance
      • Roads and Private Estates
    • Services
      • Manage Your Block
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Make a Claim

If you need to make a claim, you can email us at info@flatlivinginsurance.co.uk or call us on 0333 577 2044. Alternatively, simply complete the below form and we will forward your claim to your Insurance Company. For information on how to make a claim over Christmas and New Year, read our Guide here.


What information do we need?

  • Photographs – The easiest way for us to understand the damage is for us to see it. Photographs are the best way to help us deal with your claim, so we will always ask for photographs of the damage.
  • Crime Reference Number – If the claim is a result of theft, malicious damage or any other crime you have suffered, you will need to contact the police first. Not only will they need to investigate the crime, they will also need to issue you with a Crime Reference Number. You will need this number before you can proceed with a claim on your insurance.
  • Estimates – Your claims team can organise suppliers to carry out repairs and works where necessary, or if you prefer, you can ask a local contractor to provide an estimate. Wherever possible, we try to only ask for one estimate for the repair works (we understand that it can sometimes be difficult to obtain an estimate). It is vital that any estimate contains as much information as possible about the works being done – remember to include the measurements of the rooms affected.

How we settle your claim?

Once we have agreed an estimate, we can settle the claim. We will send you a cheque, made payable to your contractor. This way, you can hold on to the money until they have completed the works to your satisfaction. If you are using one of the Insurers’ suppliers, they will deal with the invoices directly.

There is an excess applicable to most claims. Whether you use a contractor of your own choice or use one of our suppliers, Insurers will deduct the excess from the first payment we issue. It is your responsibility to make arrangements for payment of the excess to the contractor.

Your Insurance Company will stay in touch with you throughout the claim, ensuring that it is reviewed regularly and concluded as soon as possible.


Any other type of claim:

If you wish to notify us of any other type of claim or require additional information relating to previous claims, please email us at info@flatlivinginsurance.co.uk or call us on 0333 577 2044


If you have a problem out of hours:

If you have an out-of-hours incident or if you prefer to notify your insurer directly, please use the direct telephone numbers below, along with leaflets on how to make a claim for each insurer:

For Ageas Insurance Claims Department, call 0345 122 3283 – Ageas – Information required to help you make a claim.

For Brit Syndicate Claims Department, call 01908 302 214 – BRIT – Information required to help you make a claim.

For Aviva Claims Department, call 0800 015 1498

For RSA Claims Department, call 0345 075 5162 – RSA – Information required to help you make a claim.


Claim Form

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Our Services

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Our Office

Flat Living Insurance

29 Waterloo Road,
Wolverhampton
WV1 4DJ

Our office is open Monday to Friday:
9am to 5pm

Contact Us

For questions, queries, assistance or quotations simply call 0333 577 2044 or email info@flatlivinginsurance.co.uk.

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  • Buildings Insurance for Blocks of Flats
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Flat Living Insurance is a trading name of MYB Solutions Limited who is an  Appointed Representative for Residentsline Limited who is Authorised and Regulated by the Financial Conduct Authority: 305998

Registered Office: 29 Waterloo Road, Wolverhampton WV1 4DJ

Registered in England & Wales CRN: 11784970

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