Belinda Thorpe – Managing Director
I have been with Residentsline since the beginning 24 years ago and still love the business as much as I always have. I enjoy spending time with customers – new and old along with ensuring our service standards, products and premiums stay ahead of our competition.
I spend a lot of my time involved with our other brands particularly Flat Living, as it enables us to help and assist
I have been with Residentsline since the beginning and still love the business as much as I always have.
I enjoy spending time with customers – new and old along with ensuring our service standards, products and premiums stay ahead of our competition.
I spend a lot of my time involved with our other brands particularly Flat Living, as it enables us to help and assist many leaseholders and Directors with a range of issues they need support with.
Residentsline are proud to be an affiliate member of ARMA (Association of Residential Managing Agents). Alongside this, I am also an honorary consultant for the FPRA (Federation of Private Residents’ Associations), meaning we are always able to stay ahead of our customers’ insurance needs.
many leaseholders and Directors with a range of issues they need support with.
Neil Grosvenor – Head of Underwriting & Product Development
I joined Residentsline in 2013 but my connections with Residentsline were already well established. The reason for this is prior to my appointment I was the Company’s underwriting contact at Aviva where I had worked for the previous 25 years. As a result, I have been working with Residentsline since we started trading and therefore have a deep understanding of our market and our customers.
I have negotiated our market leading wording with our panel of insurers and I’m our referral point for unusual or non-standard features with any policyholders’ requirements. My knowledge and experience of the flats market enables us to meet all our customs needs
Katrina Jones – Underwriting Manager & Head of Systems & Administration
I began my career at Residentsline over 25 years ago and I am proud to say that have grown and evolved into a dedicated specialist within this sector. My responsibilities over the years have ensured that I understand every element within the different departments and I adhere to overcoming any challenge set in front of me and have a very practical and influential approach to ensuring the procedures and processes work well for the company.
Whilst over the years I have moved away from direct contact with clients, I enjoy the role I currently do behind the scenes within the Underwriting team and being Head of IT and Administration. I also enjoy being part of our Projects Team, building our bespoke software for us to provide our clients with modern streamline processes.
Darren Bagnall – Head of Operations & Quality Control
I joined Residentsline in 2015 following 25 years working in a different sector, where I had enjoyed 25 years being a Business Development Manager. On my move to Residentsline I took on the challenging role to head up the Operational and Quality Control functions.
My day includes an array of company reporting along with various policy and procedural audit functions to ensure the Company runs smoothly. Completing these roles not only allows us to be more aware of how the company is performing but also enables us to be sure that as Cover Holders for numerous companies that we complete our processes correctly. I am involved in ensuring our portals, www.directorsandofficersliability.co.uk , www.manageyourblock.co.uk and www.propmp.co.uk all work well. I am also MD of Flat Living magazine which provides advice and support to people who live in and manage blocks of flats and apartments.
Sinead Duffy – Head of Business Development
I joined Residentsline in 2015 after a working holiday in Australia. Prior to joining Residentsline I gained 7 years’ experience in the industry working at Towergate alongside Sophie. My past experiences include working in Sales, Renewal and Team Management.
I split my time between New Business and Renewals, I like to offer a point of support for any client I speak to and will always offer a thorough approach to ensuring all my clients receive timely quotes and renewals with the best possible premium after having explored every possible avenue. I will use all underwriting tools available to save my clients a job often offering competitive premiums with a full comparison meaning my clients approach time and time again as I try to make its quick and easy.
Richard Smeeton – Client Relationship Manager
I began working in the Insurance industry in 1995, straight out of school and joined Residentsline in 2000. Since then I have tried my hand at most roles Residentsline has to offer.
My current role focuses on Account Managing, which is what I prefer – I really enjoy having the opportunity to build up new relationships and offer a personalised and friendly approach to all my customers and I take great pride in maintaining my long serving friendships.
Natasha Edwards – Client Relationship Manager
I started at Residentsline in June 2018, I really enjoy it! I have worked in customer service and invoicing for 5 years, so this is a new challenge which is exciting.
My duties involve underwriting, renewal production, general administration and mid-term adjustments.
Jessica Thorpe – Insurance Underwriter
I started in the business in 2018 and am now well into my new role as a Property Insurance Underwriter. I have also taken on the responsibility for the businesses marketing and promotions.
Sophie Barnett – Client Relationship Manager
I joined Residentsline as an Account Manager in 2017 following many years at Towergate. I have worked in various roles including underwriting, operations and compliance. I really enjoying my role at Residentsline, as I spend all day helping customers.
My primary role is to offer our clients a friendly, reliable and knowledgeable point of contact at the point of their policy renewal. I think my skill set enables me to review the needs of my customers and take an educated approach to negotiating with the insurers for the best result for the end client.
Tina Hough – Client Relationship Manager
I joined Residentsline in 2002 and have progressed throughout the 16 years from data input to a Client Relationship Manager. Previously, I qualified as a Hairdresser and also have qualifications in Payroll & Accounts.
I spend my days organising the renewal of the policies for our self-managed Residents’ Management Companies. I enjoy speaking with them to discuss terms provided and reviewing when necessary. I have developed many really lovely relationships with my clients and feel I am often looked on as a friend as well as being their Account Manager.
Lyndsey Heath – Insurance Underwriter
I started working for Residentsline in March 2017. Being a business admin apprentice my role was mainly filing, data and renewal production. I have worked in majority of departments, developing my skills and insurance knowledge. I am currently a renewals underwriter and account manager which I thoroughly enjoy as every risk is different – I assist our senior underwriters with complex risks and block policies.
Mark Buzzard – Claims Manager
I joined Residentsline in 2021. I have worked in a range of claims related roles for insurers, brokers and adjusters, for over 30 years. My role is Claims Manager, supporting clients and colleagues in all matters connected to claims.
My day includes being directly involved in the claims process from the first notification through to settlement. I’m here to deal with claims related queries from clients, insurers, and colleagues, working together to ensure claims are handled effectively.
I enjoy being a point of referral and working on complex claims. I have an involvement in all areas associated with claims and, in addition I spend time reviewing and analysing claims for our portfolios to identify and implement change to develop our claims function.
Matthew Blair – Insurance Underwriter
I’ve been working with residentsline for 2 years now, since graduating from university. I currently work as an agent underwriter and an accounts manager.
I enjoy both job roles and feel like it gives me a wide understanding of the insurance sector.
My daily duties involve me underwriting agent cases and following these through to the account management stage. This is where I would invite and talk to the agents regarding their terms.
Belinda Brookes – Insurance Underwriter
I joined Residentsline in January 2000 as an apprentice. I started as an Administrator which progressed to a Coordinator role and finally in my current role as an Underwriter.
My main Role is as a Renewal Underwriter. I assist the Senior Underwriter, Neil with block policy renewals and also manage two specialist portfolios.
Sharon Phillips – Customer Services Manager / Underwriter
I joined Residentsline in April 2011 as part of the support team, providing administrative support to the new business team.
Since I started my role at Residentsline I have progressed and increased my knowledge in an array of areas. I am currently part of the Underwriting Team and prepare the figures for our self-managed Residents’ Management Company clients.
Natalie Bradley – Insurance Underwriter
I joined Residentsline in 2006 as an apprentice and have undertaken a variety of roles during my time with the Company. I like to ensure that everything ticks along nicely behind the scenes.
My primary role is to provide administration support through-out the business. My keen eye for detail ensures documentation is delivered quickly and accurately.
Lucy Evans – Compliance Administrator
In January 2020, I became part of the Administration Team at Residentsline. I have really enjoyed learning about all the different aspects of insurance and taking on new responsibilities. I look forward to progressing and gaining lots of new skills in the future as part of the team at Residentsline.
Gary Chapman – Accounts Manager
I joined Residentsline in August 2017 to work in the Accounts section after working for over 20 years in the Construction Industry.
My role takes responsibility for handling Insurer Accounts, Credit Control, Supplier payments and reconciliations on a monthly basis to assist and provide a dedicated approach to ensuring all the numbers add up.
Leah Sturmey – Accounts Assistant
I joined Residentsline in 2019 and I am currently an apprentice gaining my level 3 AAT advancing diploma in Accounting. Since joining, I have taken on a various number of responsibilities within the accounts department including credit control, reconciliations, producing monthly agent commission statements, insurer accounts and budget management and as a result this has allowed me to develop a good understanding of how the insurance sector operates.
Nadine Edwards – Account Manager
I started working at Residentsline in June 2018. Previously I worked in Customer Services for 5 years so I am really enjoying working in the Insurance Industry learning new skills and challenges along the way.
My duties involve account management, underwriting, building new relationships with clients and providing quotations with a fast turnaround striving to provide excellent Customer Service throughout the whole process.
Emily Taphouse – Trainee Underwriter
I joined Residentsline in 2019 starting as an administrator within the Renewals and New Business department. Little did I know how much I would enjoy learning about the insurance sector. Now, I am one of the main Document producers for the company whilst also being trained and shadowing members of the New Business team to develop new skills. I enjoy learning the various processes that are involved within the sector and I am excited to venture into different areas of the company.
Saskia Bagnall – Trainee Underwriter
I started working at Residentsline 18month ago as an Administrator within the Renewals and New Business departments. I am now currently being trained on Document Presentation and Underwriting.
My job at residentsline was originally only meant to be temporary whilst I also worked part time finishing a hairdressing apprenticeship, however I enjoy my role here within the company and made friendships with my fellow colleagues that I gradually picked up more days.
Anthea Hardwick – Administrator
I have worked in the Insurance sector for over 15 years. I started out in Motor and Home Insurance, but wanted a new challenge. Flats Insurance is very different from what I was used to and I relished the challenge. Since then It has been recognised that I have an eye for detail and commitment to achieving accurate work.
I am involved with administration and audit processes for the Company. I’m committed to ensuring our excellent service and reputation in the industry is upheld. My daily goal is to retain customers by giving a service that is more personal and friendly than you find with large multi-national Insurance brokers.
Coco Thorpe – Office Dog
I am the office dog. I have a daily tour around the office as I am now aware of who has the nicest lunch that is available for sharing.
I help the team by making everyone smile.