Meet the Team

Sinead Campbell – Branch Director

I joined Flat Living Insurance in 2015 after a working holiday in Australia. Prior to joining Flat Living Insurance I gained 7 years’ experience in the industry working at Towergate alongside Sophie. My past experiences include working in Sales, Renewal and Team Management.

I split my time between New Business and Renewals, I like to offer a point of support for any client I speak to and will always offer a thorough approach to ensuring all my clients receive timely quotes and renewals with the best possible premium after having explored every possible avenue. I will use all underwriting tools available to save my clients a job often offering competitive premiums with a full comparison meaning my clients approach time and time again as I try to make its quick and easy.

Darren Bagnall – Head of Operations

I joined Flat Living Insurance in 2015 following 25 years working in a different sector, where I had enjoyed 25 years being a Business Development Manager. On my move to Flat Living Insurance I took on the challenging role to head up the Operational and Quality Control functions.

My day includes an array of company reporting along with various policy and procedural audit functions to ensure the Company runs smoothly. Completing these roles not only allows us to be more aware of how the company is performing but also enables us to be sure that as Cover Holders for numerous companies that we complete our processes correctly. I am involved in ensuring our portals, www.directorsandofficersliability.co.uk , www.manageyourblock.co.uk and www.propmp.co.uk all work well. I am also MD of Flat Living magazine which provides advice and support to people who live in and manage blocks of flats and apartments.

Katrina Jones – Head of Renewals

I began my career at Flat Living Insurance over 25 years ago and I am proud to say that have grown and evolved into a dedicated specialist within this sector. My responsibilities over the years have ensured that I understand every element within the different departments and I adhere to overcoming any challenge set in front of me and have a very practical and influential approach to ensuring the procedures and processes work well for the company and supporting my team members. Whilst over the years I have moved away from direct contact with clients, I continue enjoy being part of the Underwriting team and Projects team within the business.

Neil Grosvenor – Head of Underwriting

I joined Flat Living Insurance in 2013 but my connections with Flat Living Insurance were already well established. The reason for this is prior to my appointment I was the Company’s underwriting contact at Aviva where I had worked for the previous 25 years. As a result, I have been working with Flat Living Insurance since we started trading and therefore have a deep understanding of our market and our customers.

I have negotiated our market leading wording with our panel of insurers and I’m our referral point for unusual or non-standard features with any policyholders’ requirements. My knowledge and experience of the flats market enables us to meet all our customs needs

Natasha Edwards – Head of New Business Development

I started at Flat Living Insurance in 2018 as an administrator. I have since progressed to become a New Business Underwriter and recently became the Head of New Business Development. I am passionate about providing the best service to our clients and helping make their life easier where I can with arranging insurance requirements. I am excited to continue my journey and growth over the years to come.

Kirsty Palmer – Client Relationship Manager

I started at Flat Living Insurance in 2022. I have mainly worked in customer service, in retail and banking. I started as an administrator and I am growing within my role to do new business and learn various roles. I like talking to customers, and building up rapport. Currently I focus on providing quotations and issuing documents to clients. I am excited to grow in Flat Living Insurance and gain more knowledge of the sector. 

Shane Brookes – Client Relationship Manager

I have worked in the insurance industry for nearly 11 years now, so it’s safe to say that I do enjoy what I do, I always do the best I can to help clients and insurers get the best that they can get obviously at a premium to suit them. It gives me such pleasure knowing that I can help people understand the industry as I know it can be daunting arranging something that you are not used to doing daily.

Sharon Phillips – Client Relationship Manager

Since joining Flat Living Insurance in 2011, I have undertaken a wide variety of support roles from administrative across the different teams within the company, to underwriting and now to full account management with both agents and direct clients alike. My primary aim in the role is to offer our clients a friendly, reliable and knowledgeable point of contact for their individual policy renewal. I think my skill set does enable me to review the needs of the client enabling me to offer a positive approach to negotiating with the insurers/underwriters for the best end result.

Sophie Barnett – Client Relationship Manager

I joined Flat Living Insurance as an Account Manager in 2017 following many years at Towergate. I have worked in various roles including underwriting, operations and compliance. I really enjoying my role at Flat Living Insurance, as I spend all day helping customers.

My primary role is to offer our clients a friendly, reliable and knowledgeable point of contact at the point of their policy renewal. I think my skill set enables me to review the needs of my customers and take an educated approach to negotiating with the insurers for the best result for the end client.

Tina Hough – Client Relationship Manager

I joined Flat Living Insurance in 2002 and have progressed throughout the 16 years from data input to a Client Relationship Manager. Previously, I qualified as a Hairdresser and also have qualifications in Payroll & Accounts.

I spend my days organising the renewal of the policies for our self-managed Residents’ Management Companies. I enjoy speaking with them to discuss terms provided and reviewing when necessary. I have developed many really lovely relationships with my clients and feel I am often looked on as a friend as well as being their Account Manager.

Belinda Brookes – Property Underwriter

I joined Flat living Insurance in January 2000 as an apprentice. I started as an Administrator which progressed to a Coordinator role and finally in my current role as an Underwriter. My main Role is as a Renewal Underwriter. I am an account manager for 4 Engineering portfolio’s. I deal with the Renewals and the New business.

Emily Taphouse – Property Underwriter

Since starting at Flat Living Insurance in 2019, I’ve grown into the role of Senior Underwriter. I enjoy the daily challenges my role presents and am always eager to expand my skills and deepen my understanding of the insurance industry. I look forward to continuing my development and growing my knowledge alongside Residentsline.

Georgia Perry – Trainee Property Underwriter

I joined Flat Living Insurance in March 2022 as a Business Administrator and I am now progressing into becoming a Renewals Underwriter. I have enjoyed learning about the insurance sector and gaining new skills. I am looking forward to progressing further and continuing to develop my knowledge at Flat Living Insurance. 

Natalie Bradley – Property Underwriter

I joined Flat Living Insurance in 2006 as an apprentice and have undertaken a variety of roles during my time with the Company. I like to ensure that everything ticks along nicely behind the scenes.

My primary role is to provide administration support through-out the business. My keen eye for detail ensures documentation is delivered quickly and accurately.

Mark Buzzard – Claims Manager

I joined Flat Living Insurance in 2021. I have worked in a range of claims related roles for insurers, brokers and adjusters, for over 30 years. My role is Claims Manager, supporting clients and colleagues in all matters connected to claims.

My day includes being involved in the claims process from the first notification through to settlement. I’m here to deal with claims related queries from clients, insurers, and colleagues, working together to ensure claims are handled effectively.

In addition I spend time reviewing and analysing claims for our portfolios to identify and implement change to develop our claims function.

Gary Chapman – Accounts Manager

I joined Flat Living Insurance in August 2017 to work in the Accounts section after working for over 20 years in the Construction Industry.

My role takes responsibility for handling Insurer Accounts, Credit Control, Supplier payments and reconciliations on a monthly basis to assist and provide a dedicated approach to ensuring all the numbers add up.

Jack Tromans – Administrator

I joined Flat Living Insurance in 2022 as part of the Administration team, working closely with all departments. In 2024, I moved to the New Business team and progressed to Account Handler, while continuing to support admin tasks. I really enjoy the aspect of providing the best possible service to clients, meeting requirements and the conversations we share. I am very optimistic on developing my skillset and progressing further during my time here.

Priya Sandhu – Marketing Coordinator

I joined Flat Living Insurance in 2022 as a Social Media and Marketing Assistant and have since progressed to Marketing Coordinator. In my role, I have been part of many exciting campaigns for each of our services and partners.

Coco Bagnall – Office Dog

I am the office dog. I have a daily tour around the office as I am now aware of who has the nicest lunch that is available for sharing.

I help the team by making everyone smile.