Insurance Policies for blocks of flats
When people think about excellent customer service in residential block management, they often focus on communication, responsiveness and technical expertise. These qualities are certainly important, but there is another factor that is just as influential: the wellbeing of the people delivering the service. Managing agents and property professionals work in a demanding environment. They balance …
From Burnout to Better Service: Why Looking After Property Professionals Benefits EveryoneRead More
Tension and disputes between residents and building managers usually boil down to one thing: money. More specifically, it is the sudden arrival of unexpected, large bills. Leaseholders can sometimes face demands for thousands of pounds with relatively little warning. A roof reaches the end of its life, the lift needs replacing, or external decorations become …
Reserve Funds and Sinking Funds: Why Paying Extra Now Can Save Pain LaterRead More
For many people living in flats, leasehold ownership can feel confusing and, at times, frustrating. Service charges, lease lengths, permissions, insurance costs and the relationship with the freeholder can all affect everyday life. Over the years, concerns around fairness, transparency and rising costs have led to growing calls for reform. The Leasehold and Freehold Reform Act …
What the Leasehold and Freehold Reform Act 2024 Could Mean for ResidentsRead More
Owning a leasehold flat has many perks, but it is also well-known that leaseholders often face financial pressures. Alongside mortgage payments, there are service charges, reserve fund contributions and, at times, significant costs for major works. When these costs rise or arrive unexpectedly, they can cause real stress, leaving leaseholders feeling anxious, frustrated or overwhelmed. …
Service Charges, Major Works and Money Worries: Coping Strategies for LeaseholdersRead More
As more residents switch to electric cars, demand for charging infrastructure in blocks of flats is rising quickly. For managing agents, resident management companies (RMCs) and freeholders, installing EV charging points can improve convenience for residents, boost value and help future-proof a building. However, EV charging also introduces new responsibilities. Electrical capacity, fire safety, contractor …
Health & Safety and Insurance Considerations for EV ChargingRead More
Life in a block of flats works best when issues are dealt with quickly, fairly and transparently. Yet in many buildings, complaints and incidents are still handled through scattered emails, paper files and memory. When records are fragmented, delays happen. Residents become frustrated and small issues escalate. Modern, technology-based incident and complaint management systems allow …
Most disputes within blocks of flats can be resolved through discussion, complaints procedures or mediation. But sometimes, a tribunal may be considered. The aim of the tribunal is reassurance. They are structured and focused on evidence and reasonableness, not confrontation. Here we will explain what a tribunal is, when it may be appropriate and what …
What Happens If a Dispute Goes to Tribunal? A Leaseholder’s GuideRead More
The cost-of-living crisis is affecting almost every household in the UK. For people living in flats and apartments, the pressure to save money on energy bills can lead to choices that increase fire risk, raise damp and mould problems, and put residents’ health at risk. These issues also affect the wider block, its insurance profile …
Cost-of-Living Pressures and Their Relationship to Fire RiskRead More
