Life in a block of flats works best when issues are dealt with quickly, fairly and transparently. Yet in many buildings, complaints and incidents are still handled through scattered emails, paper files and memory. When records are fragmented, delays happen. Residents become frustrated and small issues escalate. Modern, technology-based incident and complaint management systems allow …
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What Happens If a Dispute Goes to Tribunal? A Leaseholder’s Guide
Most disputes within blocks of flats can be resolved through discussion, complaints procedures or mediation. But sometimes, a tribunal may be considered. The aim of the tribunal is reassurance. They are structured and focused on evidence and reasonableness, not confrontation. Here we will explain what a tribunal is, when it may be appropriate and what …
What Happens If a Dispute Goes to Tribunal? A Leaseholder’s GuideRead More
Cost-of-Living Pressures and Their Relationship to Fire Risk
The cost-of-living crisis is affecting almost every household in the UK. For people living in flats and apartments, the pressure to save money on energy bills can lead to choices that increase fire risk, raise damp and mould problems, and put residents’ health at risk. These issues also affect the wider block, its insurance profile …
Cost-of-Living Pressures and Their Relationship to Fire RiskRead More
Fair Value in Practice: What the New Disclosures Mean for You
For blocks of flats insurance, transparency is no longer optional, it is now central. For those managing blocks of flats or apartments, understanding the evolving landscape is vital. The Financial Conduct Authority has introduced new rules on multi-occupancy building insurance that affect disclosure, commissions, product design and, ultimately, the value delivered to leaseholders. In this …
Fair Value in Practice: What the New Disclosures Mean for YouRead More
Invest in the Upkeep of Your Block of Flats or Apartments
Maintaining the cleanliness and structural integrity of your block is a vital part of protecting residents’ wellbeing, controlling costs and safeguarding the long-term value of the building. For Residents’ Management Company (RMC) directors, consistent upkeep is one of the most effective ways to reduce major repair bills, attract quality tenants and maintain a well-run and …
Invest in the Upkeep of Your Block of Flats or ApartmentsRead More
Car Park Maintenance: Keeping Your Block’s Parking Areas Safe, Compliant and Presentable
While car parks might not be the most glamorous part of a residential block, they are vital to resident satisfaction. They are one of the most frequently used and most easily overlooked assets under a Residents’ Management Company’s (RMCs) care. Whether your development includes surface parking bays, undercroft spaces or a multi storey facility, regular …
Car Park Maintenance: Keeping Your Block’s Parking Areas Safe, Compliant and PresentableRead More
Your Legal Duties as an RMC: Communal Services and Leaseholder Rights
Sinead Campbell from Flat Living Insurance provides an outline of the legal duties RMC directors take on when it comes to communal maintenance, lease obligations and leaseholder rights. We will also explore how non-compliance can create serious issues, and where to find help when you need it. As the voice of fellow leaseholders and custodian …
Your Legal Duties as an RMC: Communal Services and Leaseholder RightsRead More
Tips for New Leaseholders in Communal Buildings
From reviewing your lease to getting along with neighbours, Sinead Campbell from Flat Living Insurance outlines what to know before you buy, and what to do when you move in. Buying a flat in a communal building is an exciting step, but it is a little different to buying a freehold house. Leasehold properties come …